Privacy Policy

This policy explains how we collect, use, communicate, disclose and make use of your personal information. Please note that your privacy and understanding is important to us.

Collecting your information

When collecting your personal information, we will identify the purposes for which the information is being collected. We will collect and use your personal information only with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. The collection of your personal information will be by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. We will readily share all information about our policies and practices relating to the management of personal information to all clients and customers who request it. We are committed to ensuring that the confidentiality of your personal information is protected and maintained. To the extent permissible under applicable law, we will collect information about you and any other party whose details you provide to us when you: register to use our websites, and/or services; this may include your name (including business name), address, email address and telephone number. We may also ask you to provide additional information about your business and your preferences; complete online forms (including call back requests), take part in surveys, enter any competitions or prize draws, download information such as white papers or other publications or participate in any other interactive areas that appear on our website or within our application or service; interact with us using social media; provide your contact details to us when registering to use or accessing any websites, applications or services we make available or when you update those details; and contact us offline, for example by telephone, fax, SMS, email or post.

How we use your information

When you interact with our site, as part of the online communication process, we collect the personal information you give us such as your name, address, phone number and email address. When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our site,  blog posts, new services, company and other updates. To the extent permissible under applicable law, we use your information to:

provide any information and services that you have requested manage our relationship with you (for example, customer services and support activities); monitor, measure, improve and protect our content, website, applications and services and provide an enhanced, personal, user experience for you; undertake internal testing of our website, applications, systems and services to test and improve their security and performance. In these circumstances, we would anonymise any information used for such testing purposes; provide you with any information that we are required to send you to comply with our regulatory or legal obligations; detect, prevent, investigate or remediate, crime, illegal or prohibited activities or to otherwise protect our legal rights (including liaison with regulators and law enforcement agencies for these purposes); contact you to see if you would like to take part in our customer research (for example, feedback on your use of our products and services); deliver targeted advertising, marketing (including in-product messaging) or information to you which may be useful to you, based on your use of our products and services; deliver joint content and services with third parties with whom you have a separate relationship (for example, social media providers); and provide you with location-based services (for example, advertising and other personalised content), where we collect geo-location data.

Consent

Get My Consent

When you provide us with personal information to contact us online, for example, via a web form, lead form, social lead, etc. we imply that you consent to our collecting it and using it only for the reason for which you sent us your information. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. Additionally, we collect usage data using cookies on our site.

Withdraw My Consent

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at admin@tailoredit.co.za

Cookies

Cookies Used

• Email newsletters related cookies. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Forms related cookies. When you submit data to through a form such as those found on contact pages cookies may be set to remember your user details for future correspondence.
• Site preferences cookies. In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
• Session cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to “remember” who you are and to remember your preferences within our websites, applications or services and which will stay on your computer or device after you close your browser or leave your session in the application or service).

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.This site uses Facebook Pixel and Google Analytics for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most. We also use social media buttons and/or plugins on this site that allow you to connect with our social networks. For these to work the following social media sites have been included; Facebook, Instagram, LinkedIn, Twitter.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Changes to this privacy policy

We reserve the right to change this privacy policy at any time, so we advise reviewing it frequently. Changes and clarifications will take immediate effect upon their posting on the website. If we make material changes to this policy, we will notify you on the website that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Access to Information Manual

Click here to access a copy of our access to information manual.